• Project Type:Bespoke Web Application
  • Industry:Pharmaceuticals

Summary

A number of our clients experienced loss of customer loyalty because of unorganized customer support system. Mainly customer requests were being dealt over the phone and most of the times, support dealing was as effective as customer thought of. 

Strategy

Our ticketing system is flexible enough to be customized (based on requirements). We have bespoke web-based application for our clients to handle all requests in the form of "support tickets". This application keeps track of every ticket generated and its intelligent logic makes sure all tickets are dealt with and customer is always "happy" in the end. 

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